![]() ![]() Use + to Add sign-in method, use dropdown menu to select Authenticator app and use the Scan QR method.On the "Security info" page, delete the old Microsoft Authenticator app.On the "Verify your identity" page use one of your other listed methods (may include SMS text, call, personal email, etc.).It may send a notification to the old device, if so, click the link for "I can't use my Microsoft Authenticator app right now".Microsoft Authenticator My Sign-Ins | Security Info | Use these instructions to regain access to your account. Got new phone? You need to re-configure multifactor whenever you've switched phones for both Microsoft Authenticator (or Duo Mobile) as the services are sending notifications to your old device, not the new one. New Phone (Add new multifactor authentication) This completes your Multifactor Authentication registration.Enter the codes, and you should see a message that says SMS verified. ![]()
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